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To Reset Your Password

On the next screen, you must enter your user name followed by @packer.edu to reset your password. 

Normally, your Packer user name is firstname.lastname (harriet.packer). However, you must enter your user name as follows on the next screen.   

firstname.lastname@packer.edu
Example: harriet.packer@packer.edu

See below for a preview of the next screen. 

Add "@packer.edu" to your username when requesting a PW reset

The addition of "@packer.edu" to parent user names is ONLY required when requesting a password reset. Parents are not issued Packer email accounts. For all other Packer services, your user name follows the standard format of: firstname.lastname

To complete the password reset process, you will need access to your email to receive a verification code.

IMPORTANT NOTE: It may take up to 30-45 minutes for your new password to fully propagate to all Packer systems.  If your new password does not work immediately, please wait a half-hour and try it again.

Continue to the Password reset page >>

For assistance, or if you do not know your user name, please email support@packer.edu or call 718-250-0280.