To Reset Your Password
On the next screen, you must enter your user name followed by @packer.edu to reset your password.
Normally, your Packer user name is firstname.lastname (harriet.packer). However, you must enter your user name as follows on the next screen.
See below for a preview of the next screen.
The addition of "@packer.edu" to parent user names is ONLY required when requesting a password reset. Parents are not issued Packer email accounts. For all other Packer services, your user name follows the standard format of: firstname.lastname
To complete the password reset process, you will need access to your email to receive a verification code.
IMPORTANT NOTE: It may take up to 30-45 minutes for your new password to fully propagate to all Packer systems. If your new password does not work immediately, please wait a half-hour and try it again.
For assistance, or if you do not know your user name, please email email@example.com or call 718-250-0280.